Warehouse Quality Assurance Senior Analyst

POSITION TITLE: Warehouse Quality Assurance Senior Analyst

BUSINESS UNIT: Operations

LOCATION: Hybrid (Memphis, TN)

SUMMARY:

Owlet is changing the world of parenting with meaningful products that truly make a difference for millions around the world by bringing joy, peace and sleep to the parenting journey. Owlet has helped more than a million parents keep their children safe. We are focused on helping parents take care of their little ones so we can keep every baby safe and healthy.

Owlet is searching for a driven and self-motivated Warehouse Quality Assurance (QA) Senior Analyst to support our 3PL operations in Memphis, TN, reporting to the Sr Director of Supply Chain. This role will perform a variety of tasks focused on inventory management, order fulfillment, logistics and dispute management with our retail customers. The ideal candidate has experience operating in a warehousing environment and will have excellent communication and collaboration skills

PRIMARY RESPONSIBILITIES:

• Support 3PL in receiving product in Memphis by verifying product quantity and quality
• Ensure that our 3PL partner is following vendor routing guides
• Oversee quality on outbound retail shipments ensuring product is labeled accurately and ready for dispatch
• Lead dispute resolution on operational issues for key customers
• Liaison between Owlet finance team and 3PL operations on inventory management
• Assist 3PL with monthly cycle counts and annual Physical inventory count (PI)
• Perform inventory audits as required based on accuracy of inventory counts
• Provide assistance as needed for sales operations team to meet current sales objectives with our domestic (USA) and international sales customers (Canada)
• Develop work instructions for value add work orders and sign off on the first unit builds of work orders to ensure compliance to instructions
• Verify the accuracy of returns counting and condition with 3PL

REQUIRED SKILLS AND QUALIFICATIONS:

• 5+ years of experience in warehouse operations or logistics
• 2+ years experience servicing national retail chains such as Target, Amazon, Best Buy, Walmart, etc. Beneficial if experienced working within an Amazon Warehouse.
• Excellent communication, organizational and time management skills, ability to work in a dynamic environment, under pressure with tight deadlines
• Proven ability to multitask, detailed-oriented, efficient and with strong customer service skills
• Familiarity with WMS software tools
• Mission oriented and results driven personality
• Independent and quick self learner
• Strong verbal and written communication skills
• Proficient Microsoft office knowledge

PERKS:

• Flex time scheduling
• Competitive compensation based on experience
• Product discounts
• Benefits package

‘

Owlet Baby Care, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.